Shipping & Delivery
1. Destinations & Restrictions
- Delivery countries: Germany and Austria (free shipping) as well as other EU countries. Deliveries to Switzerland, the United Kingdom and further destinations are offered subject to availability at checkout.
- Restrictions: Delivery to parcel lockers (Packstation) is possible depending on parcel size. We do not deliver to PO boxes.
- Delivery address: We deliver to the shipping address you enter at checkout.
2. Processing / Production Time
Processing time: typically 1–3 business days from receipt of payment to handover to the carrier.
Made-to-order items: Where products are manufactured individually, the processing time may extend accordingly; the expected duration is stated on the product page.
Business days = Mon–Fri, excluding public holidays at the shipping location.
3. Carrier & Service Types
- Carrier: DHL (Deutsche Post DHL Group).
- Service type: Standard shipping (insured).
- Notes: All parcels are packed carefully and shock-protected.
4. Shipping Costs & Free-Shipping Thresholds
| Zone / Country | Standard | Free shipping | Notes |
|---|---|---|---|
| Germany | €0.00 (free) | always free | — |
| Austria | €0.00 (free) | always free | — |
| Other EU | €6.90 | from €75 order value | varies by country |
| Non-EU (e.g. CH / UK) | from €14.90 | — | plus customs / import VAT |
The shipping costs shown at checkout are always authoritative.
5. Delivery Times
| Zone / Country | Delivery time (business days) | Notes |
|---|---|---|
| Germany | 2–4 | Saturday delivery not guaranteed |
| Austria | 3–5 | — |
| Other EU | 4–8 | — |
| Non-EU | 5–12 | customs checks may cause delays |
Total delivery time = processing / production time + transport time. For made-to-order items, production time extends accordingly.
6. Tracking
You will receive a shipping confirmation with a tracking link as soon as your order has left our warehouse. Status updates may be delayed depending on the carrier.
7. Partial Deliveries & Availability
If part of your order is not immediately available, we may make partial deliveries where reasonable. You will not incur any additional shipping costs as a result.
8. Pre-orders / Backorders
For pre-orders we state an estimated shipping date. Any changes will be communicated by email.
9. Customs, Duties & Taxes (outside the EU)
For deliveries outside the EU, customs duties, import taxes or fees may apply and are payable by you (Incoterm generally DAP). Please check with your local customs authority in advance.
10. Address & Delivery Issues
- Address check: Please provide complete and correct address details (including house number, floor / apartment if applicable, phone number for enquiries).
- Delivery attempts / collection: After an unsuccessful delivery attempt the parcel is usually held at the local branch / parcel shop for 7 business days.
- Failed delivery: If a parcel is returned due to an undeliverable address or is redelivered, additional shipping costs may apply.
11. Transport Damage & Loss
- External damage: Please have it noted by the carrier where possible and report it to us within 7 days with photos.
- Concealed damage: Please report within 7 days of receipt (keep photos and packaging).
- Loss / non-arrival: Once you notify us we will open an investigation with the carrier (processing time usually 5–10 business days).
Your statutory warranty rights remain unaffected by these reporting requests.
12. Returned Items & Undelivered Parcels
If a parcel is returned to us as “undeliverable” or “not collected”, we will contact you to arrange a re-delivery. Where a valid withdrawal is exercised, we will refund you in accordance with the statutory requirements. Details on withdrawal are available here.
13. Holidays & Peak Times
Around public holidays and during peak periods (e.g. Black Week / Christmas) processing and delivery times may be longer. Please order in good time.
14. Packaging & Environment
Where possible we use recyclable materials and optimised packaging sizes to reduce material use and transport emissions. We prefer low-plastic and reusable packaging where feasible.
15. Service & Contact
Questions about shipping, delivery status or returns? Please write to us via our contact form or to the email address stated in the Legal Notice. We are happy to help.